CONCIERGE

The booking is the start of a relationship, not the end of a transaction.

Reserved by direct inquiry. We respond within the day, in your language, with availability and a stay quote shaped to the trip you're planning.

THE PROCESS

Four steps. No portal. No phone tree.

Most rental sites end at a "Book Now" button. We start somewhere earlier. Tell us when you're coming and the kind of trip you're planning — a family week, a weekend for two, a milestone celebration. We come back the same day with a residence that fits, a stay quote with no surprises, and the answers to questions you haven't asked yet.

01

You write to us.

Dates, guests, the trip you have in mind. A sentence is enough.

02

We write back the same day.

A residence (or two) that fits, with a stay quote — transparent line items, no commission markups, no fine print.

03

We hold the residence while you decide.

A 30% deposit confirms; the rest settles before arrival.

04

Then the trip begins to plan itself.

Dietary preferences, airport pickup, paddle court reservations, a private boat for someone's birthday. Anything you mention once, we remember.

THE DIFFERENCE

What a real concierge looks like.

A concierge is not a chatbot, not a portal, not a form. A concierge is a person who knows the residence, knows the peninsula, and remembers what you mentioned at breakfast. At Naya, that person is on property — not in a call center, not in another time zone. They reply on WhatsApp. They speak your language. The booking is where you meet them; the stay is where you understand the difference.

Naya 4202 · your stay — ONLINE · PUNTA DE MITA

Hola Maria — we land Friday at 4. The kids will be wrecked. Is there any chance the chef could do a simple dinner that night? Pasta, salad, nothing fancy.

Of course. I'll have Chef Andrés prepare a pasta primavera and a Caesar salad for six, ready when you arrive. And I've added a small dessert for the kids — flan, on the house.

You're an angel. Thank you.

One more thing — I noticed Sofía's birthday is on the 22nd. Would you like me to arrange a private boat to the islands? I can hold Mariposa for that morning.

MARÍA · residence host, Tower IV

WHAT CONCIERGE CAN DO

Available 24/7, before, during, and after your stay.

Concierge is the through-line of every Naya stay — a real person reachable on WhatsApp, in your language, at any hour. The list below is what concierge can arrange. What's included in your rate, versus what's billed separately, depends on the residence and the owner's terms. Each residence page makes that clear; concierge confirms it in the stay quote before you book.

Arrival & logistics

  • Welcome call & pre-arrival coordination — up to 30 days ahead
  • Airport transfers — private or shared vehicles
  • Personalized arrival — with a Vallarta Rentals welcome amenity
  • Pre-arrival grocery shopping
  • Security deposits — collection and return
  • Car rentals & local transportation
  • Executive services & personalized assistance

Trip & lifestyle

  • Tours, excursions, VIP activities — at preferred rates
  • Golf, sport fishing, exclusive culinary experiences — reservations
  • Private dinners, events, celebrations — full organization
  • Chef, nanny, spa, yoga — coordination of in-residence services
  • Flowers or welcome gifts — delivery on arrival or any day
WHAT'S INCLUDED

Inclusions vary by residence.

Some Naya residences include the full stack — chef, daily housekeeping, transfers, beach gear — built into the nightly rate. Others price these separately so guests can choose. Each residence page shows exactly what's covered in the rate and what's available through concierge as an add-on. Your stay quote spells it out before you confirm.

See residences and inclusions →
TO INQUIRE

Write to us.

A sentence is enough. We'll come back the same day.

Begin an inquiry →Or message us on WhatsApp